Means the person signing overleaf (and if more than one, both or all of you: your obligations being as individuals and together);
“us” and “we”
Means Awningsouth Limited;
Means the items specified overleaf;
Means the place where the goods are to be fitted (as specified overleaf);
Means the person we contract to fit the goods.
PLEASE READ THIS CONTRACT CAREFULLY AS WE WILL RELY ON THE TERMS SET OUT HERE AND OVERLEAF AND NEITHER WE NOR YOU CAN ALTER THEM WITHOUT THE AGREEMENT OF THE OTHER.
1. We agree to supply and fit the goods at the site, unless it is stated otherwise on the invoice.
2. We will try to fulfil our obligations under this contract within a reasonable time frame. However, any fitting date we give is a guide only and is based upon information given by you and other information known to us at the time. We cannot be held liable for delay or failure to complete the works caused by events beyond our reasonable control. In those cases, we will complete the work as soon as reasonably possible.
3. If we have agreed with you to arrange for the goods to be fitted, the following applies:
a. To make sure that the fitter has access to the site at reasonable times (between 8.00am and 6.00pm on weekdays) or otherwise as agreed by you and us;
b. That you will not make any material alterations to areas the awning or canopy has been agreed to be fitted, and that in particular you have not installed, relocated or removed any fixed items that you have not told us about before we entered into the contract;
c. To provide reasonable access to the room to be fitted (ladder access is not acceptable), to clear the room to provide sufficient working space for the fitter and co-operate in reducing health and safety risks to an acceptable level.
d. If you wish to cancel or postpone your fitting date within 7 working days of the installation date, we will incur costs therefore cancellation or postponement may be subject to a £395 charge.
4. Unless we have specifically mentioned otherwise costs are inclusive of home visit, survey, installation. VAT has been included in all our fees and charges at the applicable rate. VAT will be amended immediately if the rate of Value Added Tax changes. Registered VAT Number:279672053.
5. All our awning products are of a satisfactory quality; paint matches are to common known RAL colours.
6. Under the Consumer Contracts Regulation you are not automatically entitled to cancel made to measure items, of which all awnings are custom designed. We do however offer a goodwill policy, if you do wish to cancel, please notify us as soon as possible in writing and we will consider agreeing, but we estimate we will incur the following charges;
i. if we have started manufacturing the goods, 50% of the contract price;
ii. if we have completed manufacture of the goods, 75% of the contract price;
iii. any sum remaining unpaid after the date it became due will attract interest at a rate of 3% above the base rate of National Westminster Bank plc.
If you wish to cancel the contract you must do so in writing and deliver personally, by post (proof of postage required) or electronic mail to the contact details: firstname.lastname@example.org or 11 Portland Street, Southampton SO14 7EB.
7. Our Right to Cancel Your Order
Awningsouth have the right to cancel your order. Awningsouth would notify you of this by email, no discounts or compensation can be offered under these unforeseen circumstances.
8. The legal ownership of the goods will not pass to you until you have paid all of the money you owe us whether under this agreement or otherwise. You are responsible for the goods as soon as they are delivered to the site and we advise you to check your household insurance to ensure that you are covered.
9. This contract will end if you become bankrupt or otherwise insolvent or make any arrangement with people you owe money to, in which case we will only carry out work we have started and which has been paid for.
10. We guarantee goods that we have supplied against defects in manufacturing or installation for 3 years after the completion of the work. This guarantee will only apply if:
i. you do not owe us any money under the contract;
ii. you have properly cared for and used the goods and followed any instructions provided by us;
iii. you write to us as soon as is reasonably practicable after discovering a problem that you wish to claim under the guarantee;
iv. you do not move the goods without our prior written consent.
We shall, at our discretion and taking into account fair wear and tear, repair, replace or re-install the goods. Should your claim be the result of fair wear and tear or damage, or if the installation is outside the 3-year Warranty period, there will be a £50.00 (payable at the time of the visit) call-out charge in addition to our then current price for repair and/or cost of any materials used.
AS A CONSUMER YOU HAVE STATUTORY PROTECTION REGARDING FAULTY OR MISDESCRIBED GOODS OR INADEQUATE SERVICES SUCH AS INSTALLATION. THESE TERMS DO NOT AFFECT THOSE RIGHTS.
11. Payment Terms
a. All prices quoted are subject to a final survey being completed on site.
b. Quotations are valid for a period of 90 days from issue.
c. Installation will take place approximately 4-6 weeks after final survey.
d. Payment of 50% of the full cost must be made in order to secure the order, whereby a final survey will be completed, and awnings ordered.
e. Full payment is due no later than 5 working days before installation date. Failure to pay on time could delay your installation. Invoices for this are sent out two weeks prior to installation.
f. Our preferred payment method is by BAC’s transfer – BAC’s payments are to be sent to Sort Code: 404218 Account Number: 92893819
12. This agreement is made under English law.
DO read and act on the maintenance instructions provided with your new awning including keeping it as clean as possible
DO try to remove your valance of fitted during the worst winter months as it is constantly exposed to the elements
DO check how your awning cover rolls inwards as it should always retract over the Top of the roller and never reverse this direction (applies to manually operated awnings)
DO try to remember on a manual awning when fully extended to retract it a quarter of a turn on the winding handle to keep more tension on the fabric cover, this will also allow the arms to flex in the wind.
DO try to keep the cover fabric as clean as possible, especially from bird droppings. Although modern high quality materials are very treated and resistant to dirt and water the dirt itself can cause mould as a surface problem if left in the right conditions.
No special cleaning products are normally required just a light clean with gentle soapy water should usually do the trick and most dirt will fall off anyway when dry.
DON’T extend your awning past the arm locking point
DON’T hang any objects onto the awning arms or front profile
DON’T extend and use your awning in wind conditions, snow or rain.
DON’t ever allow water to build up on the fabric cover as this will strain all components and damage the fabric and in the worst case may even pull the awning off the fixings
DON’T allow a wet awning cover to dry in the cassette, when the rain stops and it is safe to do so extend your awning and allow it to dry before closing up again.
DON’T leave you awning out and unattended. The UK weather is unpredictable and can change with no notice
DON’T solely rely on the sensors (wind and sun)
DON’T light a barbecue under your awning.
Information about our Awning Fabric
The primary function of an awning fabric is to protect against the sun. It casts a shadow and blocks out glaring light, UV rays and excessive heat. What’s more, the shape and colour of the fabric also creates a pleasant atmosphere. No matter how modern, comprehensive or careful the manufacturing processes are, it is not possible to completely rule out minor blemishes in engineered fabrics. For this reason, please understand that we cannot accept such “irregularities” as justified grounds for complaint.
The awning fabrics that are engineered meet stringent technical requirements and undergo extensive laboratory testing during the production process. Using recognised measurement methods, the grammage, maximum tensile strength, maximum tension force, tear propagation force, water pressure resistance, hydrophobicity, light fastness, weathering fastness, solar energy performance and other properties are subjected to rigid testing.
- Creases – Can form when the sun protection fabric is manufactured and folded. When the fabric has been folded, especially when it is a light colour, a dark stripe may become visible when held up against the light.
- Rippling near the seam – As a rule, awning fabrics are manufactured from units that are approx. 120 cm wide. When awning fabrics are sewn together, there are two layers in the seam and hem areas: an upper and a lower one. When the awning fabric is rolled, tensions will occur between these two layers. Given the thickness of the fabric (approx. 0.5 mm), the upper unit has to stretch further than the lower one when rolled – the difference in roll is equivalent to 3.14 mm each time the fabric completes one rotation. Over the entire length a fabric is rolled up, both the seams and the side hem become overstretched. This leads to the fabric sagging in this area – the fabric becomes wavy. However, this unavoidable effect does not impact the quality, function or service life of the fabrics.
- Effect of honeycombing – Awning fabrics are sewn in the direction that they hang to ensure that the tensile stress does not have an impact on the warp threads. These are woven tighter than wefts in order to accommodate the tensile force as best as possible. As a result, and depending on the weather conditions and fabric size, a honeycomb effect may arise. This effect is amplified in unfavourable lighting or humidity conditions – above all when the fabric is retracted when wet. To ensure that any rainwater coming into contact with the fabric drains off, the fabric must be set at an angle of at least 14°. This prevents pooling and the emergence of dirt stripes. Honeycombing can extend as far as the centre of a panel. This effect has no negative impact on the quality, function or service life of the fabrics. In principle, these effects occur to varying degrees in almost all awning fabrics. They do not detract from the quality of the fabrics in any way.
- Fabric joins Our manufacture uses sewing to join fabrics. Through its longevity and high UV resistance, this reliable process has proven its worth on the market. Instead of sewing the units, it is also possible to glue them. The benefit of this technique is that the seam between the units is even tighter and can be more rain resistant.
Weinor expert advice: Awnings are sun protection systems that must be retracted in wind and rain. Fabrics that are allowed to become wet may show increased signs of creasing and wrinkling.
Obvious flaws Whenever damage to an awning fabric is detected either when inspecting incoming goods and/or during installation, the fabric must be returned to us without delay. If the fabric has been exposed to the elements, it will no longer be possible to fully restore the fabric.
We wish you endless enjoyment under your beautiful, high-quality sun roof.
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Registered number: 09439624. Registered office: 11, Portland Street, Southampton, SO14 7EB.